TERMS OF SERVICES
LEGAL
Explore With Kevs website has been compiled in candidness. It provides full information about our services and products. It is essential to note that all users of this website, and any websites linked to this website must rely solely on their own assessment and verification.
LIABILITY
In the case where we supply services from a 3rd party, we will be acting as your agent in sourcing the goods or services. We have carefully selected our suppliers and ensure your orders are placed in accordance with the information you provide us during consultation. You further acknowledge and agree that Explore With Kevs shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with your use of or reliance on any such services or products available on or through any such non Explore With Kevs website or resource. However, we will do everything in our power to assist you in any dealings you have with the supplier/vendor/partner. You agree that any contract entered into by you with any of the suppliers/vendors/partners is an independent contract. Explore With Kevs hereby disclaims any and all liability for any act or omission of any
PRIVACY POLICY
We believe that protecting your valuable personal and financial information is one of our foremost responsibilities this is the reason why we have adopted strict policies regarding your privacy. This privacy policy lets you know how your information is processed.
Name, Source, Email address, Interests: We collect personal information from you such as your name, your email address, areas of interests etc…As this can be used to identify you individually
Links to 3rd party Sites: Explore With Kevs may contain links to third party websites or resources. These linked sites are not under the control of Explore With Kevs and Explore With Kevs is not responsible for the contents of any linked site or any link contained in a linked site. We are providing these links only as a convenience, and the inclusion of a link does not imply a referral to or an endorsement of the linked site by Explore With Kevs.
BOOKING CONDITION
Once you have decided on the exact Travel Service you require, please carefully read the following conditions, as these form the basis of your relationship with Explore With Kevs, a global bespoke luxury travel concierge company and with any supplier with whom you have a direct contract. Except where otherwise stated, these booking conditions only apply to Travel Concierge Services, Personalized Trips and Kevs Group Trips which you book with us and which we agree to provide.
YOUR CONTRACT
The below are the booking conditions of Explore With Kevs and how the company provides Travel Services to its clients. It is well noted that Third Party Supplier’s own terms and conditions are not applicable to these terms and conditions; all arrangements made with Third Party Suppliers will also include their own terms and conditions for your review when necessary.
Client understands and agrees that he has read and understood the booking conditions and cancellation policies of the Company and agrees to be bound by its terms as soon as he is paying the Company’s invoice for the Concierge Services.
Client agrees that the Official Business Hours of Service for the Company are Monday to Friday from 9am to 5pm EST. Some Services that are offered outside of the Official Business Hours of Service will be subject to additional fee.
CURRENCY AND PAYMENTS
It is noted that the USD (American Dollars) is the primary currency used by the Company. Based on the location of the Services, the Company also uses other currencies such as CAD Canadian Dollars for requests located in Canada, EUR for requests located in Europe, GBP for requests located in the UK.
Explore With Kevs accepts different methods of payment: Bank Transfer, Certified cheque, Cash, PayPal and all major Credit Cards (Visa and MasterCard). To prevent fraud and limit chargebacks, we prefer payments of over USD 2,500 to be paid through certified cheque or wire transfer unless prior arrangements with the Company.
Payments through Credit Card incur an additional Convenience fee surcharge of 4% on the total amount.
If you you choose to opt for a payment plan. Explore With Kevs will customized one for you. By paying you deposit, you are agreeing to the payment plan and MUST honor the terms and dates for each payment by month or weeks. If for any reason you are unable to make payment on time, please reach out to Explore With Kevs for discussion. If you do not fulfill your payments on a payment plan, there will be a penalty which may lead to additional cost if your payment affects any logistics if the trip.
BOOKING AND CONFIRMATION
On receipt of your completed booking and payment, Explore With Kevs will issue a confirmation invoice. It is at this stage that a binding contract comes into existence between you and Explore With Kevs or between you and the Third Party Supplier, if applicable. Please note, though, that if you book a Travel Concierge Service, your accommodation, flights etc. will only be requested by Explore With Kevs once you have agreed on all trip that the trip contains and the 30% deposit paid. Your confirmation invoice, will indicate your requested trip cost and you will be advised of any accommodation, flights etc. which are still on request and not confirmed at the time the confirmation invoice is issued.
Once payment has been made for Travel Concierge Services, any subsequent request to have that payment refunded and to pay by an alternative means may require you to pay an administration fee of USD 200.
As a client, it is your responsibility to check the confirmation invoice and any other documents we send you carefully and to immediately notify Explore With Kevs in the event of any error or inaccuracy, as it may not be possible to make changes later. In the case where we act only as booking agent for a Third Party Supplier we will have no responsibility for any errors in any documentation except where those errors were made by ourselves.
ALTERATIONS MADE BY YOU
If you wish to make any amendments to your travel service after the confirmation invoice has been issued, you must inform us in writing and we will do our best to help. Please note however that if you (i) perform changes to the start date of your request, travel or destination, event or (ii) if you perform changes to your booking less than 8 weeks before departure, this will be treated as a cancellation and a new booking and you will be liable for the cancellation charges set out in the cancellation section for travel request. In the event a change can be made, you must pay all costs and charges incurred or imposed by any of our suppliers (or Third Party Suppliers where applicable) together with an amendment fee of $500 per booking before the change can be made.
If you wish to change any aspect of your travel service after it has commenced, Explore With Kevs and/or their agents will do their best to assist, subject to you being responsible for any cancellation charges that may be levied for the arrangements originally booked, for the cost of your new arrangements and for any costs incurred by Explore With Kevs and/or their agents in attempting to secure or securing any revised arrangements.
ALTERATIONS BY US OR 3RD PARTY
This clause applies only if your contract is with us. Occasionally, we have to make changes to and, correct errors in website and other details both before and after bookings have been confirmed or also cancel confirmed bookings which we reserve the right to do. Most changes are minor. Occasionally, we may have to make a “significant change” in your original arrangement. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before the start of the request or concierge service, we will offer you the choice of the following three options: In terms of request and concierge service (except for luxury travel and event arrangements), we will (i) offer an alternative option and cover the cost of the difference in the original price or (ii) offer a full refund only for the specific request or concierge service that is changed or canceled or (iii) offer a future credit in the exact value for a future request or concierge service. Please note, the above options are only available for “significant changes” which may affect the level and quality of the service rendered. These options are not applicable to minor changes that do not affect the level and quality of the request and concierge service.
This clause applies if your contract is with a Third Party Supplier. If the Third Party Supplier changes or cancels your request or concierge service, we will pass on the new details to you together with any compensation that the Third Party Supplier may offer. As booking agent only for the Third Party Supplier we cannot accept any liability for any changes or cancellations made to these bookings.
TRAVEL INSURANCE
Explore With Kevs strongly recommended to purchase an insurance policy that covers personal liability, personal accident, lost and delayed baggage, medical expense, cancellation insurance and more at the time of booking your luxury travel or event arrangement. Clients understand and agree they assume full responsibility for any loss, injury, death or damage to them, their family or their dependents arising in connection with their participation, or the participation of their family, in the luxury travel or event arrangement, and for ensuring that they have adequate insurance coverage to cover any loss endured. Explore With Kevs does NOT provide insurance policy and cannot accept any liability for any loss.
CANCELLATION BY YOU
Should you wish to cancel your customized luxury trip, you must notify Explore With Kevs in writing. This cancellation will be effective on the day we receive your written notification. Please state the reason(s) for your cancellation as you may be covered by your insurance policy. If you are covered by your insurance, claims must however be made direct to your insurance company and NOT to Explore With Kevs. Depending on when notification of cancellation is received, the following cancellation charges will apply as follows for any customized luxury travel or event arrangement:
Weeks prior to Departure/Start Percentage of Travel/Event Arrangement
Between 4weeks -8 weeks — 50%
Between 2 weeks – less than 4 weeks — 70%
Less than 2 weeks — 100%
Group Trips Deposits $200 — Non-refundable
If your reason for cancelling is because of events beyond your control (ex illness, death of a close friend, relative etc..), you may transfer your customized luxury travel or event arrangement to another party or another travel package within our services provided that you give us reasonable notice to make such arrangements and that you and the transferee agree to be jointly and severally liable for any outstanding payment under the contract. We will best to assist you.
YOUR RESPONSIBILITY
Passports, visas and other travel documents: It is your responsibility that passports (with at least 6-month validity beyond the date of your return), visas, inoculation certificates and other necessary travel documents are in order BEFORE your travel begins.
CONTACT US
If you have any queries or complaints in regards to these booking conditions or Terms and Conditions please write to Explore With Kevs via info@explorewithkevs.com
